Balance between quality and cost

上一篇 / 下一篇 2008-02-27 11:04:43

Last day, I visited a supplier again for issue.

The supplier provided us a cable. The cable is very easy to produce. Cut a cable and clamp terminals on the both ends. But the clamping force is required strictly. The first delivery was rejected for the strength NG. And second time it was checked strength NG in our headquarter. HQ asked the supplier to renew a batch.

But the supplier won't do and always searches excuse. The supplier said the requirement was beyond the industry standards and it hoped we could provide supporting. I said of course we supported them. But the supplier is responsible for the problem and is active to think a solution.

One week ago, the supplier promised they would give a solution this Tuesday. But on Monday it didn't do anything except saying it was not the industry standard. I told the purchaser that we coundn't accept the excuse. it is not a problem of standard. We have express our requirement before releasing the PO. So fot the batch goods, the supplier must be responsible for giving a solution.

I remembered my fore-boss told me a word. Any problems in business can be solved by money. Yesterday I accompanyed purchaser to the supplier again. Arriving there, I directly went to the workshop. I told them to prepare some terminals and cable. I did the experiment with the supplier engineer and sales manager together. The result of the experiment indicated that the supplier could match the requirement if they used more strength to clamp terminals. Problem is that it spent the operators much more time and energy. And they won't buy a automatic claming machine for it. In another words, it won't spend more money on it.

Then we had a meeting. I confirmed the problem was not and industry standard one.It was a balance problem between cost and quality .The supplier should solve it soon.Our purchaser said directly. If the supplier couldn't solve it in technology.it should solve it in business.

Supplier had agreed with us and promised on this Friday it would give a saying. Anyway it should spend money on it.

It is too tired. But we hope it will keep its words this time.

相关阅读:

欢迎各位来相聚 (fan105, 2006-11-13)
质量世界-ISO-认证 (leonews, 2007-4-16)
American Society for Quality (leonews, 2007-4-16)

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TAG: Quality Balance cost quality

引用删除 zouguofan / 2008-05-29 23:34:02: My english is not good ,please advice

引用删除 sendyboy / 2008-03-22 10:22:25: It can be decided by boss if this case is fully reasonable,

引用删除 zhangmingxuan / 2008-03-21 14:27:59: every friend is very good for English.
learning...................

引用删除段文智 / 2008-03-21 08:19:25: It's very well

引用删除 realmic / 2008-03-19 10:24:24: Well done! Quality is the attitude of every enterprise, and by contrast cost is mood.

引用删除 realmic / 2008-03-19 10:13:05: 评 3 分

引用删除 peizhiyuan / 2008-03-18 14:06:27: I agree with you.
In fact , the relationship between quality and cost is difficult to balance. I think we should take account of cost first whether you are OEM or supplier. If there is no profit, the business and quality will lose their value. Most of the quality issue are caused by cost. The OEM from Europe and Janpan know this rule deeply. So their price is suitable for supplier.

引用删除 peizhiyuan / 2008-03-18 13:57:07: I agree to take account of the cost first. If there is no benefit, the business and quality will lose their value. So if there is a big issue on quality between OEM and supplier, we must find the diffenance's root reason:Misunderstanding or cost.

引用删除 luoshiluna / 2008-03-17 16:13:02: at first, it is very important to select the supplier, and qulify it as qualified supplier

how to evaluate the contract, if the supplier accept our requirement as our supplier, must be responsiblity, sign QMP

引用删除 ghcheng / 2008-03-16 20:53:31: Below case indicated a problem, who is confirm the qualification of supplier? And how is the procedure of approval? There is a important defect in the daily job of SQE. It 's not a title about spend money may solve all thing, we need recheck ourself.

引用删除 chenzhiminga / 2008-03-13 15:30:37: first thing, we must think about the cost.using the lowest money and producing the best products are our purpose,

引用删除 ay1122 / 2008-03-13 11:52:28: I have this problem also. For a small factory, if you want them pay more money to improve the equipment, it is impossible. They say they only can add some people to check and inspect. Solve it in the business and change a supplier.

引用删除老陆豹 / 2008-03-09 22:41:20: Since suppliers have accepted the price,they should finish their responsibility and provide the conforming product.Or they are not the qualified vendor.

引用删除 fzhiqiang / 2008-03-09 15:07:27: high quality can cause the high cost!

引用删除楊保林1372838 / 2008-03-08 22:14:02: 评 1 分

引用删除楊保林1372838 / 2008-03-08 22:13:51: 俺咋卡不懂類?

引用删除 yincc / 2008-03-08 20:06:57: 评 3 分

引用删除 stevezou75 / 2008-03-07 08:55:24: I am agree your viewpoin. Great!

Every enterprise should need profit , you should let your supplier to keep a certain profit, then they wil be willing to cooperate with you.
On the other hand, in the futher you should let your suppliers to add NG % into the quotation list, this will help you to evaluate the supplier's process capability .

引用删除 stevezou75 / 2008-03-07 08:55:18: 评 3 分

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