Small talk about Supplier Quality Control

I read an article about techology and management for Quality member.The article says quality member should have 30% technology and 70% quality management. I agree to its opionion.

I remember a story in my last job period.Some day I and my colleague who was an Industry engineer rode two hours to a supplier. The supplier would help us to produce PCBA. It was a new project try run. I was responsible to check the supplier inspection. And the engineer was responsible for produce process. After first piece PCBA went through the wave weld oven,we detected a component had some problem. In the drawing, a pin of triode need go through a magnet ring. While it will cause the triode crooked. It will cause components touch and the pin pool welding.  The supplier asked the engineer how to do. The engineer called to his boss to feedback the problems. His boss answered it was a new project. He didn't know how to do and said you would be back to ask designer if you couldn't solve it.  When he told me the problem and suggested us to go back. I asked whether we went out 4 hours without doing anything.He said nothing.  I looked the triode and PCB. I found a edge of PCB and cut it.Then I put it under the triode and kept the triode balance on an unfinished PCB. I asked the supplier to let it go though the Weld Oven. The PCBA went out and we found the triode was well welded. Then I asked the supplier to do as I did. Fortunately, the new project order was not too much. Soon we finished them and we took them back. I felt happy to solve a problem.

It is a small story. Why I write it down? I found many local suppliers even including ourselves won't find ways when they meet problems even. In fact, it is not difficult when we think twice about the problem. Tecnology is very important of course. But the ideals might be more important. As a quality member, he/she should keep the ideal of think ways instead of excuse. What's more, we have to spread the ideals to our suppliers and let them think problems with same way.