Key Success Factors for the Implementation of SPC

Today’s consumer markets experience an ever-increasing demand for high quality products and services at low costs. It is therefore logical that if a company wishes to be competitive in today’s modern market place, one of its main aims should be to focus upon producing products/processes of a consistently high quality. Total Quality Management (TQM) is a broad management philosophy used within the organizations with the aim of promoting a culture and attitude of continuous improvement of product/service quality. Statistical Process Control (SPC) is a technique used within the TQM framework for reducing variation in processes which we deal with everyday. It is a powerful technique to control, manage, analyze and improve the performance of a process by eliminating special causes of variation in processes such as tool wear, operator error, errors in measurements, use of improper raw material, and so on [1].

• Lack of commitment from senior management
  
  

• Lack of training and education in SPC
  
  

• Lack of awareness of the potential benefits of SPC
  
  

• Lack of knowledge on what to measure and how to measure in a certain process
  
  

• Inadequate measurement system in place
  
  

• Lack of knowledge to prioritize processes