Date：2007-3-15 ■Quality □Environment □SS—00259 Number： A76555/3
Audit dept. Market Audit date 2007.03.15 Assesso BSI Xue Qin(Shirley)Huang
Description of Nonconformity： Customer satisfaction of 2006,was only summarized by customer satisfaction
Survey,the objective data of on-going performance indicators like PPM, 100%on-time delicery were not considered
Audit Basis ■ISO/TS16949:2002 □ISO14001:2004 □SS—00259:2005
Duty dept. Market Principal Jing Sun
Clause 8.2.1.1 Defect Property ■ MIN
□ MAJ
Cause analysis:
When we made the document of customer content instance, we didn’t put some item of ISO/TS16949
8.2.1.1.2. come into the technology document such as customer complaint charge, abnormity delivery charge.
Department principal: xxxxxxun Date: Mar-20 2007
Corrective action report:
1. According to ISO/TS16949 technology specification 8.2.1.1 requirement to amend 《Investigate proce
dure of customer content instance》,this document will add the superfluity item as below : customer
complaint charge ,abnormity delivery charge and so on . To add the assess way of customer content
instance and to amend the add item of ISO/TS16949 8.2.1.1 come into < investigate list of customer
content instance >;
2. Market department supervisor arrange the person of market department ,quality department to train the
Revise document /list including （ 《Investigate procedure of customer content instance》< investigate
list of customer content instance >）
3. Market department will provide the revise document of < investigate list of customer content instance >
to Tianma and according to the feedback result of customer content to correct and improve it .
Department principal: xxxxxxxxxxxx Date: Mar-20 2007
Verification of effectiveness:
最新回复
liuyin212 (2008-4-14 08:25:23)
gdf1223 (2008-4-14 08:25:36)
Audit dept. Market Audit date 2007.03.15 Assesso BSI Xue Qin(Shirley)Huang
Description of Nonconformity： Customer satisfaction of 2006,was only summarized by customer satisfaction
Survey,the objective data of on-going performance indicators like PPM, 100%on-time delicery were not considered
Audit Basis ■ISO/TS16949:2002 □ISO14001:2004 □SS—00259:2005
Duty dept. Market Principal Jing Sun
Clause 8.2.1.1 Defect Property ■ MIN
□ MAJ
Cause analysis:
When we made the document of customer content instance, we didn’t put some item of ISO/TS16949
8.2.1.1.2. come into the technology document such as customer complaint charge, abnormity delivery charge.
Department principal: xxxxxxun Date: Mar-20 2007
Corrective action report:
1. According to ISO/TS16949 technology specification 8.2.1.1 requirement to amend 《Investigate proce
dure of customer content instance》,this document will add the superfluity item as below : customer
complaint charge ,abnormity delivery charge and so on . To add the assess way of customer content
instance and to amend the add item of ISO/TS16949 8.2.1.1 come into < investigate list of customer
content instance >;
2. Market department supervisor arrange the person of market department ,quality department to train the
Revise document /list including （ 《Investigate procedure of customer content instance》< investigate
list of customer content instance >）
3. Market department will provide the revise document of < investigate list of customer content instance >
to Tianma and according to the feedback result of customer content to correct and improve it .
Department principal: xxxxxxxxxxxx Date: Mar-20 2007
Verification of effectiveness:
Auditor: Verification date:
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